Refund policy

ZENVIXER Returns & Refund Policy

At Zenvixer, we are committed to providing high-quality wellness and personal care products. Due to the nature of health, hygiene, and therapeutic items, our return policy follows strict safety and product integrity guidelines. Please read the policy carefully before requesting a return.

1. Return Request Window

All return or issue requests must be submitted within 90 days of delivery.
Requests submitted after this period may not be eligible for refund or replacement.

2. Eligibility for Returns

To qualify for a return, items must meet ALL of the following conditions:
  • Item must be unused and in original condition
  • Item must be returned with original packaging, accessories, and components
  • Item must not show signs of wear, damage, contamination, or misuse
  • Item must not have been opened if sealed for hygiene or medical safety
Because Zenvixer sells wellness, personal care, and therapeutic products, certain items are non-returnable once opened, used, or unsealed, including but not limited to:
  • Pain relief creams, gels, or body care products
  • Nail fungus treatments or serums
  • Hydrogen water bottles once used
  • Knee supports, braces, or wearable health devices after use
  • Laser / light therapy devices after activation
  • Any item with a hygiene seal that has been broken
These restrictions are required for health protection, hygiene safety, and product integrity.
Return eligibility will be confirmed after the return request is reviewed.


3. How to Request a Return

To start a return request, contact our support team:
Email: service@zenvixer.com
Please include:
  • Order number
  • Item(s) you want to return
  • Reason for return
  • Photo or video if item is damaged or defective
If approved, we will send return instructions and the return address.
Returns sent without approval may not be accepted.

4. Return Shipping

  • Customers are responsible for return shipping costs.
  • Original shipping fees are non-refundable.
If the item is defective or incorrect, we will resolve it accordingly.

5. Exchanges

If you prefer an exchange, contact us and we’ll confirm availability and next steps.

6. Damaged or Defective Gear

Quality is our promise. If your item arrives damaged or defective, please notify us at service@zenvixer.com within 90 days. Include your order number and clear photos of the issue, and we will rush a replacement or full refund to you at no extra cost.

7. Health & Hygiene Safety Notice

For safety reasons, we cannot accept returns for products that have been opened, used, or applied to the body unless they are defective.
This policy applies to all:
  • Skin care
  • Pain relief products
  • Medical-style devices
  • Personal care items
  • Wearable supports
  • Treatment tools
This policy helps ensure all customers receive safe, unused products.

8. Lost or Stolen Packages

Once a package is marked as Delivered by the carrier, Zenvixer is not responsible for lost or stolen items.
If you believe your package is missing, please contact us and we will assist you in filing a claim with the carrier.

9. Delayed Refunds

Refund still missing?
  1. Check your bank account again.
  2. Contact your credit card company (it can take time before a refund is officially posted).
  3. If you've done this and still have questions, reach out to us at service@zenvixer.com
Questions? Our support team is ready to assist. Email: service@zenvixer.com
If you wish to request a return, please return the goods intact to the following address:
BESTWIPE LTD.
500 W Office Center Dr, Fort Washington, PA 19034, USA
Phone: +1 7622482378